+AI Bertix - Bertina International GmbH

Company Profile

Bertix is an Autonomous Customer Operations Platform (ACOP) that deploys real-time AI operators to handle calls, meetings, and web workflows end-to-end. Unlike bots or copilots, Bertix executes tasks such as returns, billing, and follow-ups with sub-second response, barge-in, and 3+ speaker handling. Phase 1 focuses on Shopify e-commerce (returns/WISMO automation) with pilots already showing 30–40% support cost reduction per ticket. Built on a proprietary multi-LLM runtime, Bertix achieves 70%+ gross margins with outcome-based pricing (per RMA/WISMO). Live deployments, falsification demos, and connectors for Shopify, EasyPost/Shippo, and Zendesk prove readiness, with Stripe, Salesforce, and HubSpot on the roadmap. Backed by strong compliance (SOC 2 roadmap, EU/US residency), Bertix is building the operator layer for autonomous business operations

• Artificial Intelligence
• Coding and Development
• Ecommerce
• Retail Tech
• Software Services
• eCommerce Software
• Platforms
• Natural Language Processing (NLP)
• Artificial Intelligence
• Deep Learning Platforms
• Machine Learning
• Customer Experience & Retention - AI & Machine Learning
• Customer Experience & Retention - Customer Contact Centres
• Mobile Applications
• HR Tech
• Data Analytics & Automation
• CRM (Customer Relationship Management) Software
• Business Process Management
• Business Intelligence Solutions
• Supply Chain & Logistics - Robotic Fulfilment
• Supply Chain & Logistics - ERP
• Supply Chain & Logistics - Delivery & Returns, inc. Final Mile
• Supply Chain & Logistics - Automation
• Store Operations - Queuing Management
• Store Operations - Labelling & Ticketing Software
• Store Operations - Automation
• Payments - Smart Cards & Readers
• Payments - POS Payments
• Payments - Omnichannel Payments
• Merchandise Planning & Inventory Management - Smart Labels
• Merchandise Planning & Inventory Management - Electronic Data Interchange or EDI
• Fraud Prevention & Loss - Analytics Software
• Employee Management - Workforce Management
• Employee Management - Task Management Systems
• Employee Management - Labour Scheduling
• Employee Management - E-Learning
• E-commerce & M-commerce - Social Commerce
• E-commerce & M-commerce - Product Search & Discovery
• E-commerce & M-commerce - Multi-Channel Solutions
• E-commerce & M-commerce - Mobile Commerce
• E-commerce & M-commerce - Content Management Systems
• E-commerce & M-commerce - Click & Collect Solutions
• Data & Analytics - Big Data Analytics & Insights
• Data & Analytics - Audience Management
• Customer Experience & Retention -Robotics & Humanoids
• Customer Experience & Retention - Loyalty Programmes
• Customer Experience & Retention - CRM Systems
• Customer Experience & Retention - Beacon Networks
• Web App, Design and Development
• Training / Recruitment
• Supply Chain Solutions
• Risk & Fraud Management
• eLogistics
• Web Development
• Python
• Java
• Enterprise Applications
• Cloud Computing
• Backend Development
• Robotic Process Automation
• Pattern Recognition
• Humanoids & Humanoid Robots
• Content Creation
• Chatbots / Virtual Assistant
• Devops
• Natural Language Generation (NLG)
• Machine Learning
• ERP (Enterprise Resource Planning) Software
• Planning and Optimization
• Speech Recognition
• Virtual Companions
• Real time translation
• Neural Networks
• VOIP Solutions
• Employee Management - HR Management
• E-commerce & M-commerce - E-Commerce Platforms
• E-commerce & M-commerce - Digital Shopper Analytics & Engagement
• Customer Experience & Retention - Chatbots
• ERP / Business Management
• Cobots